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Running a repair business can be hectic, and stressful if you don’t get help from a reliable automation tool. Everyday, you have to manage a number of processes such as inventory, repair tickets, customer communication, vendors, and payments.
That’s why, using a smart repair shop POS software is a must. And in this post, we will disclose how you can boost profitability by using such a system. Stay with us.
- Efficient Inventory Management
When you own a repair business, you have to keep an eye on several small parts and accessories. For instance, if you are into cell phone repairs, you need to track charging ports, long strips, LCD panels, etc. Similarly, when you run a computer repair business, you manage motherboards, SSDs, RAMs, power supplies, and so on.
The issue occurs when you manage all these parts and accessories using manual methods like registers, and spreadsheets. As a result, you are able to provide the particular part a customer is looking for. It happens a few times a week. And the reason? You are low on inventory. Due to this, you may lose several sales opportunities in a month.
That’s where a repair shop POS software comes in. By leveraging this system, you can always stay on top of your inventory. For instance, whenever a part or product gets low in the stock, the software will automatically notify you. Along with that, you can also place orders to your desired, or preferred suppliers, and vendors.
This way, a POS system with low stock alerts can help your repair business. Moreover, you no longer have to look for the contact details of suppliers every time you need to order something. Then, you will be able to offer quick service to your customers, boosting profitability.
- Market Your Repair Services
In this day and age, unless you don’t market your business, you will struggle to grow. For instance, how would your customers know you exist, or offer some specific service? That’s why you need to promote your repair services and accessories using the best types of marketing.
You can do that by leveraging the repair shop POS system. Using this, you can run promotional emails and SMS and send them over to specific customer groups. Along with that, you can view the open rate of your sent emails. This way, you can plan even better and design your upcoming mails accordingly.
- Repair Ticket Management
Managing multiple repair jobs at a time can be tough. You are fixing a smartphone and right during that, another customer walks into your store and wants a quick repair. Similarly, most of the customers want to hear quickly from your side. However, as you are busy dealing with other customers, and vendors, it can be tough to respond to everyone.
As a result, they may lose interest in your business due to delayed communication. The outcome? Loss of customers, and revenue and you have to go through this every month.
To get rid of this issue, you need a reliable repair shop POS system. It will help you create repair tickets, along with mentioning customer contact details, and up-loading pre-repair images. Then, you can assign the repair to any of your available technician.
When the repair is complete, the software will automatically notify the customer through SMS or email. Thus, they would know their tech devices have been fixed and you need to revisit the store for pickup.
Along with that, the system will also notify the customer when there is any change in the repair status. Thus, you can always keep them in the loop. Also, they don’t have to wait to hear it back from your side.
- Get All Your Payments on Time
Unless you don’t have cash on hand, how will you be able to pay back your vendors, and pay salaries? And in the repair business, it’s quite common that customers forget to pay back your amount. Sometimes, they forget to visit you to collect their smartphones, and computers. However, you have installed the new parts, and you always need your payment on time.
For that, you can get help from a reliable point of sale software. It will automatically send payment reminders to your customers about unpaid, or partially paid invoices. Additionally, using this tool, you can accept all types of payments; debit/credit cards, online, and through digital wallets.
Final Words
Running a repair business can be tough as you have to manage a lot. If you do that using manual methods, you will continue experiencing errors, and missed entries. It will highly impact your growth and profitability. That’s why, look for the right POS software for your business, helping you boost revenue, and increasing your customer base. Hopefully, you enjoyed reading this article and wait for our next post soon in the near future.
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